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Accounts and access
How do I get back to my workspace?
Sign in, open Dashboard, and use the workspace switcher when your account has access to more than one business, organization, or customer experience.
Why can’t I see a workspace I expected?
The workspace may use a different email, still need an invitation, or may not yet be connected to your account. Include the workspace name in the contact form so Support can investigate.
Businesses and offers
How many active offers can a business publish?
The current standard plan supports up to three active offers at a time. You can pause an existing offer to free a slot or review upgrade options when available.
Where do I edit or pause an offer?
Open your Business workspace and choose Offers from the bottom navigation. That page contains offer creation, editing, status, and redemption settings.
Where can I download redemption records?
Open Reports from the Business workspace navigation. The report page includes recent redemption activity and CSV export tools.
Organizations and campaigns
Where do I manage a campaign?
Open the Organization workspace and choose Campaigns from the bottom navigation. Campaign editing, seller tools, links, and setup controls belong there rather than on the main dashboard.
Why does my payout setup show incomplete?
RaiseHub must confirm the required organization information and connected payout account before funds can be transferred. Open the organization tools and complete every requested payout step.
Purchases and redemptions
Where are my purchased offers saved?
Purchased offers are stored in your customer pass after checkout. Sign in with the same email used for the purchase to view available offers.
What should I do if an offer will not redeem?
Confirm the offer is active, has not expired, and is being redeemed using the method shown by the business. If it still fails, include the business name and offer title in the contact form.
Does the Interactive Demo charge real money?
No. The Interactive Demo uses sample data and must not create a real Stripe payment. Use the Live Platform when you are ready to make a real purchase or manage real activity.
Schools & districts
Blocked on a school computer?
The School IT page has RaiseHub domains, browser requirements, privacy links and a copy-ready request for district IT.
Contact us
Still need help?
Tell us what happened, what you expected, and where it occurred. Signed-in requests can be tracked on this page.